Privacy notice

This notice explains how we use personal data when you contact us.

Who we are

K&M Drainage is the trading name of K&M GROUP LIMITED (company number 11237129). We are the controller of your personal data. Our registered office is 95 Avondale Drive, Hayes, Middlesex UB3 3PZ, and our yard is at Copthall Farm, Unit 3A Breakspear Rd S, Ickenham, Uxbridge UB10 8HB.

What we collect

We collect only the information you provide when you call, email or use our form. This is usually your name and phone number. It may also include your email address, the site address and details of the job. For business enquiries, it may include your company name.

How we use it

We use it to respond to your enquiry, prepare a quote and carry out the work, including any report or invoice. We also keep the records required for our accounts.

Our lawful basis is that you have asked us to quote for or carry out work. For accounting records, it is our legal obligation to keep them.

We do not sell personal data, and we do not send marketing emails.

Who we share it with

We share personal data only with the providers that run our website and email, and with our accountant. We share it with others only where the law requires it.

Our website is hosted by Cloudflare, which processes basic technical data such as your IP address to deliver pages and keep the site secure.

The site loads its font from Google Fonts, so your browser connects to Google, which receives your IP address.

How long we keep it

We keep personal data only for as long as we need it for the purposes above, including the period the law requires for accounting records.

Your rights

You can request a copy of the personal data we hold about you. You can also ask us to correct it, or to delete it where we no longer need it. To make a request, email [email protected] or call 020 8166 5937.

If you have a concern about how we have handled your data, please contact us first. You can also complain to the Information Commissioner’s Office (ico.org.uk).

Changes

We will update this notice if our use of personal data changes.