Privacy notice
This notice explains how we use personal data when you contact us.
Who we are
K&M Drainage is the trading name of K&M GROUP LIMITED (company number 11237129). We are the controller of your personal data. Our registered office is 95 Avondale Drive, Hayes, Middlesex UB3 3PZ, and our yard is at Copthall Farm, Unit 3A Breakspear Rd S, Ickenham, Uxbridge UB10 8HB.
What we collect
When you contact us, we collect only the information you provide when you call, email or use our form. This is usually your name and phone number. It may also include your email address, the site address and details of the job. For business enquiries, it may include your company name.
If you accept analytics cookies, we also collect information about how you use the website (see “Website analytics” below).
How we use it
We use it to respond to your enquiry, prepare a quote and carry out the work, including any report or invoice. We also keep the records required for our accounts.
Our lawful basis is that you have asked us to quote for or carry out work. For accounting records, it is our legal obligation to keep them.
We do not sell personal data, and we do not send marketing emails.
The contact form
Our online form is processed by Web3Forms, which forwards your message to our email inbox. Web3Forms acts on our behalf and may not use the data for any other purpose.
Website analytics
Google Analytics 4 (only with your consent). If you click Accept on our cookie banner, we use Google Analytics 4, loaded through Cloudflare Zaraz, to understand how the site is used. It records the pages you view, how you arrived (for example from a search engine), your device and browser type, your approximate location (country or city level), and two actions: tapping our phone number and sending the enquiry form. It uses the cookies listed on our cookies page. Google Analytics 4 does not log or store IP addresses. We don’t use it to identify you, and we don’t use it for advertising.
Our lawful basis is your consent. You can withdraw it at any time using “Change cookie settings” on our cookies page; withdrawing does not affect use before you withdrew.
Google Ireland Limited processes this data on our behalf as our processor, under Google’s data processing terms. Google may transfer data to the United States under the safeguards set out in those terms.
Analytics data is kept in Google Analytics for [N] months, then deleted automatically.
Cloudflare Web Analytics. We also count page views with Cloudflare Web Analytics. It does not use cookies or local storage and does not track you across sites. Cloudflare processes basic technical data such as your IP address to provide it, as part of hosting our site.
Who we share it with
We share personal data only with the providers that run our website and email, and with our accountant. We share it with others only where the law requires it.
Our website is hosted by Cloudflare, which processes basic technical data such as your IP address to deliver pages and keep the site secure.
If you accept analytics cookies, Google receives the analytics data described above.
Our fonts are hosted on this website, so no font requests go to third parties.
How long we keep it
We keep personal data only for as long as we need it for the purposes above, including the period the law requires for accounting records.
Your rights
You can withdraw consent to analytics cookies at any time on our cookies page.
You can request a copy of the personal data we hold about you. You can also ask us to correct it, or to delete it where we no longer need it. To make a request, email [email protected] or call 020 8166 5937.
If you have a concern about how we have handled your data, please contact us first. You can also complain to the Information Commissioner’s Office (ico.org.uk).
Changes
We will update this notice if our use of personal data changes.